Intake and triage
Reads every new email, form or message, works out what it is, fills in the gaps and routes it to the right person with a short summary.
AI & automation
AI that works inside your business, not just beside it.
We build AI agents, automations and AI features that connect to the tools you already use, take on real work and know when to hand over to a person.
Rule-based automation
Follows fixed steps. Breaks when a form changes or an email is worded differently, and someone has to keep an eye on it.
AI agents, built by us
Understand context, cope with messy real-world input, ask a person when unsure, and get better with review.
More manual effort
More hours on repetitive work, more chances for things to slip, and less time for the work that grows the business.
AI agents
Roles an AI agent can take on
Each agent gets one clear job. These are common starting points; yours will be shaped around how your business actually works.
Document processing
Turns invoices, applications, purchase orders and contracts into clean records in your systems, and flags anything unusual for a person.
Knowledge assistant
Answers questions from staff or customers using your own policies, manuals and past work, and shows where each answer came from.
Reporting
Pulls figures from your tools on a schedule, writes the commentary and has the report ready for review.
Follow-ups
Drafts replies, reminders and quotes in your tone of voice, ready for a person to approve and send.
Data upkeep
Keeps CRM and database records de-duplicated, complete and current, every day rather than once a year.
Workflow automation
Let the work move itself
Most businesses lose hours to copying information between inboxes, spreadsheets and systems. We map how the work really flows, then automate it: plain rules where rules are enough, AI where the input is messy.
- Emails and forms turned into records, tasks and replies
- Scanned and PDF documents read into your database
- Approvals, reminders and hand-offs that never get forgotten
- Alerts when something needs a person's attention
- Monitoring, so a failed step is noticed and fixed
AI in your existing software
Add AI to what you already have
You do not need a new system to benefit from AI. We add focused features to your existing web or mobile application, behind your login, on your data, with costs kept in check.
- Natural-language search and question answering
- Summaries of long records, threads and documents
- Drafting of emails, descriptions and reports
- Classification, tagging and data extraction
- Sensible fallbacks when the model is unsure
Guardrails
Powerful, and always under your control
AI should make your business more reliable, not less. Every agent and automation we build comes with the same safeguards.
- A named person who owns each agent and its results
- Approval before anything leaves your business
- A complete log of what it read, decided and did
- Access limited to exactly the tools its job needs
- An off switch you control at any time
Getting started
Start small, prove it, then grow
- 1
Pick one process
We start with a single, well-understood piece of work and measure how it runs today.
- 2
Design the agent
Its job, its tools, its limits and the points where a person must approve.
- 3
Pilot on real cases
It works alongside your team for a few weeks with every action reviewed.
- 4
Widen the scope
Once it meets the bar you set, it takes on more and connects to more systems.
- 5
Run and improve
We monitor quality and cost, review its work and keep it up to date as models improve.
Which process would you hand to an AI agent first?
Tell us about it. We will tell you honestly whether AI is a good fit, what a pilot would look like and roughly what it would cost.